Incidents reported on status page for Synaps https://status.synaps.io/ https://d1lppblt9t2x15.cloudfront.net/logos/f798f4e367c04e05a27a19192f5b79b6.png https://status.synaps.io/ en https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 14:00:54 -0000 https://status.synaps.io/incident/511590#03e6623dce37a086770147477d215a99d8c5e60f540bf116eac069baef65993d Maintenance completed https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 14:00:54 -0000 https://status.synaps.io/incident/511590#03e6623dce37a086770147477d215a99d8c5e60f540bf116eac069baef65993d Maintenance completed https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 14:00:54 -0000 https://status.synaps.io/incident/511590#03e6623dce37a086770147477d215a99d8c5e60f540bf116eac069baef65993d Maintenance completed https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 14:00:54 -0000 https://status.synaps.io/incident/511590#03e6623dce37a086770147477d215a99d8c5e60f540bf116eac069baef65993d Maintenance completed https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 14:00:54 -0000 https://status.synaps.io/incident/511590#03e6623dce37a086770147477d215a99d8c5e60f540bf116eac069baef65993d Maintenance completed https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 14:00:54 -0000 https://status.synaps.io/incident/511590#03e6623dce37a086770147477d215a99d8c5e60f540bf116eac069baef65993d Maintenance completed https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 09:40:54 -0000 https://status.synaps.io/incident/511590#fbcbcb90e956cf3f68958a86de56f0249c31610cd9988b784522322612a3eafd We are deploying a new update that should not cause disruption. https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 09:40:54 -0000 https://status.synaps.io/incident/511590#fbcbcb90e956cf3f68958a86de56f0249c31610cd9988b784522322612a3eafd We are deploying a new update that should not cause disruption. https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 09:40:54 -0000 https://status.synaps.io/incident/511590#fbcbcb90e956cf3f68958a86de56f0249c31610cd9988b784522322612a3eafd We are deploying a new update that should not cause disruption. https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 09:40:54 -0000 https://status.synaps.io/incident/511590#fbcbcb90e956cf3f68958a86de56f0249c31610cd9988b784522322612a3eafd We are deploying a new update that should not cause disruption. https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 09:40:54 -0000 https://status.synaps.io/incident/511590#fbcbcb90e956cf3f68958a86de56f0249c31610cd9988b784522322612a3eafd We are deploying a new update that should not cause disruption. https://status.synaps.io/incident/511590 Wed, 12 Feb 2025 09:40:54 -0000 https://status.synaps.io/incident/511590#fbcbcb90e956cf3f68958a86de56f0249c31610cd9988b784522322612a3eafd We are deploying a new update that should not cause disruption. https://status.synaps.io/incident/511080 Tue, 11 Feb 2025 15:46:00 -0000 https://status.synaps.io/incident/511080#61bbc5e555b95ea471a96e681da03fce11f751e8276563eb68d399e478cd9cdc Due to an error during cluster upgrade. https://status.synaps.io/incident/511080 Tue, 11 Feb 2025 15:46:00 -0000 https://status.synaps.io/incident/511080#61bbc5e555b95ea471a96e681da03fce11f751e8276563eb68d399e478cd9cdc Due to an error during cluster upgrade. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 13:43:00 -0000 https://status.synaps.io/incident/503045#1f4ce1198f2bfb6269fa87748145035ccddf74660386274d8b1885b09e1593b8 A fix has been deployed. A proper correction will be deployed and documented on the following days. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 13:43:00 -0000 https://status.synaps.io/incident/503045#1f4ce1198f2bfb6269fa87748145035ccddf74660386274d8b1885b09e1593b8 A fix has been deployed. A proper correction will be deployed and documented on the following days. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 13:43:00 -0000 https://status.synaps.io/incident/503045#1f4ce1198f2bfb6269fa87748145035ccddf74660386274d8b1885b09e1593b8 A fix has been deployed. A proper correction will be deployed and documented on the following days. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 13:43:00 -0000 https://status.synaps.io/incident/503045#1f4ce1198f2bfb6269fa87748145035ccddf74660386274d8b1885b09e1593b8 A fix has been deployed. A proper correction will be deployed and documented on the following days. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 13:43:00 -0000 https://status.synaps.io/incident/503045#1f4ce1198f2bfb6269fa87748145035ccddf74660386274d8b1885b09e1593b8 A fix has been deployed. A proper correction will be deployed and documented on the following days. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 13:43:00 -0000 https://status.synaps.io/incident/503045#1f4ce1198f2bfb6269fa87748145035ccddf74660386274d8b1885b09e1593b8 A fix has been deployed. A proper correction will be deployed and documented on the following days. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 09:28:00 -0000 https://status.synaps.io/incident/503045#0d3721012e4cab537c771e4e327fee1e432040d8c9026f4d2d1bc98066b78051 AWS IAM seems to had a regression / bug that lead to STS token not being provided to our cluster. This lead to a downtime of our clusters. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 09:28:00 -0000 https://status.synaps.io/incident/503045#0d3721012e4cab537c771e4e327fee1e432040d8c9026f4d2d1bc98066b78051 AWS IAM seems to had a regression / bug that lead to STS token not being provided to our cluster. This lead to a downtime of our clusters. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 09:28:00 -0000 https://status.synaps.io/incident/503045#0d3721012e4cab537c771e4e327fee1e432040d8c9026f4d2d1bc98066b78051 AWS IAM seems to had a regression / bug that lead to STS token not being provided to our cluster. This lead to a downtime of our clusters. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 09:28:00 -0000 https://status.synaps.io/incident/503045#0d3721012e4cab537c771e4e327fee1e432040d8c9026f4d2d1bc98066b78051 AWS IAM seems to had a regression / bug that lead to STS token not being provided to our cluster. This lead to a downtime of our clusters. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 09:28:00 -0000 https://status.synaps.io/incident/503045#0d3721012e4cab537c771e4e327fee1e432040d8c9026f4d2d1bc98066b78051 AWS IAM seems to had a regression / bug that lead to STS token not being provided to our cluster. This lead to a downtime of our clusters. https://status.synaps.io/incident/503045 Tue, 28 Jan 2025 09:28:00 -0000 https://status.synaps.io/incident/503045#0d3721012e4cab537c771e4e327fee1e432040d8c9026f4d2d1bc98066b78051 AWS IAM seems to had a regression / bug that lead to STS token not being provided to our cluster. This lead to a downtime of our clusters. https://status.synaps.io/incident/468577 Thu, 28 Nov 2024 15:30:11 -0000 https://status.synaps.io/incident/468577#ceb9094b6f3ce30cccafde8495a70353f13a31c60ff506b64480356e9a8a02f9 Maintenance completed https://status.synaps.io/incident/468577 Thu, 28 Nov 2024 15:30:11 -0000 https://status.synaps.io/incident/468577#ceb9094b6f3ce30cccafde8495a70353f13a31c60ff506b64480356e9a8a02f9 Maintenance completed https://status.synaps.io/incident/468577 Thu, 28 Nov 2024 15:30:11 -0000 https://status.synaps.io/incident/468577#ceb9094b6f3ce30cccafde8495a70353f13a31c60ff506b64480356e9a8a02f9 Maintenance completed https://status.synaps.io/incident/468577 Thu, 28 Nov 2024 15:30:11 -0000 https://status.synaps.io/incident/468577#ceb9094b6f3ce30cccafde8495a70353f13a31c60ff506b64480356e9a8a02f9 Maintenance completed https://status.synaps.io/incident/468577 Wed, 27 Nov 2024 13:30:11 -0000 https://status.synaps.io/incident/468577#be8a91f7a5c63b23b4fb8d562f105bc16b55a0dc488ec04a584d1faac13d58fd This migration is designed to be completely transparent on customer's end. The maintenance is scheduled to take place either today or tomorrow. Please rest assured that we will closely monitor the process to ensure uninterrupted service. https://status.synaps.io/incident/468577 Wed, 27 Nov 2024 13:30:11 -0000 https://status.synaps.io/incident/468577#be8a91f7a5c63b23b4fb8d562f105bc16b55a0dc488ec04a584d1faac13d58fd This migration is designed to be completely transparent on customer's end. The maintenance is scheduled to take place either today or tomorrow. Please rest assured that we will closely monitor the process to ensure uninterrupted service. https://status.synaps.io/incident/468577 Wed, 27 Nov 2024 13:30:11 -0000 https://status.synaps.io/incident/468577#be8a91f7a5c63b23b4fb8d562f105bc16b55a0dc488ec04a584d1faac13d58fd This migration is designed to be completely transparent on customer's end. The maintenance is scheduled to take place either today or tomorrow. Please rest assured that we will closely monitor the process to ensure uninterrupted service. https://status.synaps.io/incident/468577 Wed, 27 Nov 2024 13:30:11 -0000 https://status.synaps.io/incident/468577#be8a91f7a5c63b23b4fb8d562f105bc16b55a0dc488ec04a584d1faac13d58fd This migration is designed to be completely transparent on customer's end. The maintenance is scheduled to take place either today or tomorrow. Please rest assured that we will closely monitor the process to ensure uninterrupted service. https://status.synaps.io/incident/460656 Wed, 13 Nov 2024 16:30:00 -0000 https://status.synaps.io/incident/460656#8ae77702de83532d2db9fd434daca15067f354d30a589800867c2f436014f766 Maintenance completed https://status.synaps.io/incident/460656 Wed, 13 Nov 2024 16:30:00 -0000 https://status.synaps.io/incident/460656#8ae77702de83532d2db9fd434daca15067f354d30a589800867c2f436014f766 Maintenance completed https://status.synaps.io/incident/460656 Wed, 13 Nov 2024 13:00:00 -0000 https://status.synaps.io/incident/460656#e2aedf3946db8a608768202d4914a3d59c4549d0eb89888cf7721b49e6113497 We're migrating our legacy webhook system to a new one designed for greater flexibility and clarity. This upgrade will enable new features in the "manager" interface in the near future. No downtime is expected, but if any issues arise, please reach out to support@synaps.io. https://status.synaps.io/incident/460656 Wed, 13 Nov 2024 13:00:00 -0000 https://status.synaps.io/incident/460656#e2aedf3946db8a608768202d4914a3d59c4549d0eb89888cf7721b49e6113497 We're migrating our legacy webhook system to a new one designed for greater flexibility and clarity. This upgrade will enable new features in the "manager" interface in the near future. No downtime is expected, but if any issues arise, please reach out to support@synaps.io. https://status.synaps.io/incident/456915 Wed, 06 Nov 2024 10:59:00 -0000 https://status.synaps.io/incident/456915#92e01915d4599e56333fcf809c404ce7ea5e51d655ecae6c89c3414c4a807efb Liveness issue resolved https://status.synaps.io/incident/456915 Wed, 06 Nov 2024 10:59:00 -0000 https://status.synaps.io/incident/456915#92e01915d4599e56333fcf809c404ce7ea5e51d655ecae6c89c3414c4a807efb Liveness issue resolved https://status.synaps.io/incident/456915 Wed, 06 Nov 2024 10:42:00 -0000 https://status.synaps.io/incident/456915#8828717e43be1b32f32bbde611a4498a88a0af8d368f4475f4a6707fdafb17fb The liveness went down due to a configuration mistake. https://status.synaps.io/incident/456915 Wed, 06 Nov 2024 10:42:00 -0000 https://status.synaps.io/incident/456915#8828717e43be1b32f32bbde611a4498a88a0af8d368f4475f4a6707fdafb17fb The liveness went down due to a configuration mistake. https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 14:00:00 -0000 https://status.synaps.io/incident/434451#fba26c5ee13607b5b09a8bd3fefa536dd51f67f27a399d25ce2728520e31e74a Maintenance completed https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 14:00:00 -0000 https://status.synaps.io/incident/434451#fba26c5ee13607b5b09a8bd3fefa536dd51f67f27a399d25ce2728520e31e74a Maintenance completed https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 14:00:00 -0000 https://status.synaps.io/incident/434451#fba26c5ee13607b5b09a8bd3fefa536dd51f67f27a399d25ce2728520e31e74a Maintenance completed https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 14:00:00 -0000 https://status.synaps.io/incident/434451#fba26c5ee13607b5b09a8bd3fefa536dd51f67f27a399d25ce2728520e31e74a Maintenance completed https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 07:00:00 -0000 https://status.synaps.io/incident/434451#7fc5466f17deeedefad03c6f9a37da94684eceb73597be293ad047712334c664 The infrastructure will be rolled out this morning. No downtime expected but minor error could appear. https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 07:00:00 -0000 https://status.synaps.io/incident/434451#7fc5466f17deeedefad03c6f9a37da94684eceb73597be293ad047712334c664 The infrastructure will be rolled out this morning. No downtime expected but minor error could appear. https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 07:00:00 -0000 https://status.synaps.io/incident/434451#7fc5466f17deeedefad03c6f9a37da94684eceb73597be293ad047712334c664 The infrastructure will be rolled out this morning. No downtime expected but minor error could appear. https://status.synaps.io/incident/434451 Wed, 25 Sep 2024 07:00:00 -0000 https://status.synaps.io/incident/434451#7fc5466f17deeedefad03c6f9a37da94684eceb73597be293ad047712334c664 The infrastructure will be rolled out this morning. No downtime expected but minor error could appear. https://status.synaps.io/incident/431706 Tue, 24 Sep 2024 16:00:00 -0000 https://status.synaps.io/incident/431706#c138980ef6007c1cbf5003f1ab84e44278b4ac6277df95eb69dc970fcd6f0790 Maintenance completed https://status.synaps.io/incident/431706 Tue, 24 Sep 2024 16:00:00 -0000 https://status.synaps.io/incident/431706#c138980ef6007c1cbf5003f1ab84e44278b4ac6277df95eb69dc970fcd6f0790 Maintenance completed https://status.synaps.io/incident/431706 Tue, 24 Sep 2024 16:00:00 -0000 https://status.synaps.io/incident/431706#c138980ef6007c1cbf5003f1ab84e44278b4ac6277df95eb69dc970fcd6f0790 Maintenance completed https://status.synaps.io/incident/431706 Tue, 24 Sep 2024 12:00:00 -0000 https://status.synaps.io/incident/431706#4699364260a04d0c30fa11669cc6f0504f5557559fae9410b9bad7050efd2dec We are rolling out a new version of our infrastructure. No downtime is expected during this process. However, as this is a significant update to our infrastructure and deployment process, there is a small chance that some gateway and internal errors may occur. https://status.synaps.io/incident/431706 Tue, 24 Sep 2024 12:00:00 -0000 https://status.synaps.io/incident/431706#4699364260a04d0c30fa11669cc6f0504f5557559fae9410b9bad7050efd2dec We are rolling out a new version of our infrastructure. No downtime is expected during this process. However, as this is a significant update to our infrastructure and deployment process, there is a small chance that some gateway and internal errors may occur. https://status.synaps.io/incident/431706 Tue, 24 Sep 2024 12:00:00 -0000 https://status.synaps.io/incident/431706#4699364260a04d0c30fa11669cc6f0504f5557559fae9410b9bad7050efd2dec We are rolling out a new version of our infrastructure. No downtime is expected during this process. However, as this is a significant update to our infrastructure and deployment process, there is a small chance that some gateway and internal errors may occur. https://status.synaps.io/incident/422901 Mon, 02 Sep 2024 08:07:00 -0000 https://status.synaps.io/incident/422901#f1bbbdc72d6bc7e1d634bb729a64b094dfd0447586b1858c4b16ae5e6d8afd96 Incident Start: 2:02 AM Incident End: 9:55 AM At 2:02 AM, we detected that our database provider, Arango Oasis Cloud, had wrongfully shut down our database. As ArangoDB serves as the primary database for most Synaps services, the majority of our services were unavailable during this downtime. At 8:20 AM, we successfully contacted the ArangoDB team to address the issue. By 9:55 AM, the ArangoDB team had reactivated the deployment, and all services were restored to normal operation. Please note that our status page was initially designed to detect connectivity issues and is currently unable to automatically detect database downtimes. We are working on enhancing this capability in the coming months. We sincerely apologize for the inconvenience caused by this incident. https://status.synaps.io/incident/422901 Mon, 02 Sep 2024 08:07:00 -0000 https://status.synaps.io/incident/422901#f1bbbdc72d6bc7e1d634bb729a64b094dfd0447586b1858c4b16ae5e6d8afd96 Incident Start: 2:02 AM Incident End: 9:55 AM At 2:02 AM, we detected that our database provider, Arango Oasis Cloud, had wrongfully shut down our database. As ArangoDB serves as the primary database for most Synaps services, the majority of our services were unavailable during this downtime. At 8:20 AM, we successfully contacted the ArangoDB team to address the issue. By 9:55 AM, the ArangoDB team had reactivated the deployment, and all services were restored to normal operation. Please note that our status page was initially designed to detect connectivity issues and is currently unable to automatically detect database downtimes. We are working on enhancing this capability in the coming months. We sincerely apologize for the inconvenience caused by this incident. https://status.synaps.io/incident/422901 Mon, 02 Sep 2024 08:07:00 -0000 https://status.synaps.io/incident/422901#f1bbbdc72d6bc7e1d634bb729a64b094dfd0447586b1858c4b16ae5e6d8afd96 Incident Start: 2:02 AM Incident End: 9:55 AM At 2:02 AM, we detected that our database provider, Arango Oasis Cloud, had wrongfully shut down our database. As ArangoDB serves as the primary database for most Synaps services, the majority of our services were unavailable during this downtime. At 8:20 AM, we successfully contacted the ArangoDB team to address the issue. By 9:55 AM, the ArangoDB team had reactivated the deployment, and all services were restored to normal operation. Please note that our status page was initially designed to detect connectivity issues and is currently unable to automatically detect database downtimes. We are working on enhancing this capability in the coming months. We sincerely apologize for the inconvenience caused by this incident. https://status.synaps.io/incident/422901 Mon, 02 Sep 2024 00:04:00 -0000 https://status.synaps.io/incident/422901#fec018fb9768e1eff851131269f771294e63e5821b2958f8f663fa038fa3d1a9 Our database provider is currently experiencing downtime. All Synaps products are impacted. https://status.synaps.io/incident/422901 Mon, 02 Sep 2024 00:04:00 -0000 https://status.synaps.io/incident/422901#fec018fb9768e1eff851131269f771294e63e5821b2958f8f663fa038fa3d1a9 Our database provider is currently experiencing downtime. All Synaps products are impacted. https://status.synaps.io/incident/422901 Mon, 02 Sep 2024 00:04:00 -0000 https://status.synaps.io/incident/422901#fec018fb9768e1eff851131269f771294e63e5821b2958f8f663fa038fa3d1a9 Our database provider is currently experiencing downtime. All Synaps products are impacted. https://status.synaps.io/incident/277549 Mon, 30 Oct 2023 10:00:00 -0000 https://status.synaps.io/incident/277549#762bd65560f62be14c0f2a83a1a1a19200903cb20ff3cc7f7ade13a3b785c2d5 Maintenance completed https://status.synaps.io/incident/277549 Mon, 30 Oct 2023 10:00:00 -0000 https://status.synaps.io/incident/277549#762bd65560f62be14c0f2a83a1a1a19200903cb20ff3cc7f7ade13a3b785c2d5 Maintenance completed https://status.synaps.io/incident/277549 Mon, 30 Oct 2023 09:00:00 -0000 https://status.synaps.io/incident/277549#0e10b5e6687e68bdf5324407e45ca64cef06e94e5c47571514f17a3d8cb82ab6 We are Updating our KYB (Know Your Business) with the new v4.0 version. Current System Status: The public KYB system is currently operating at full capacity and is available for use. No critical issues or downtime have been reported. Scheduled Maintenance: We have a planned maintenance schedule in place to ensure the system's performance and security as well as new features. The maintenance window is scheduled for this Monday. During this time, we expect minimal to no service service interruptions. Please refer to our maintenance schedule for more details. https://status.synaps.io/incident/277549 Mon, 30 Oct 2023 09:00:00 -0000 https://status.synaps.io/incident/277549#0e10b5e6687e68bdf5324407e45ca64cef06e94e5c47571514f17a3d8cb82ab6 We are Updating our KYB (Know Your Business) with the new v4.0 version. Current System Status: The public KYB system is currently operating at full capacity and is available for use. No critical issues or downtime have been reported. Scheduled Maintenance: We have a planned maintenance schedule in place to ensure the system's performance and security as well as new features. The maintenance window is scheduled for this Monday. During this time, we expect minimal to no service service interruptions. Please refer to our maintenance schedule for more details. https://status.synaps.io/incident/267587 Tue, 03 Oct 2023 09:30:00 -0000 https://status.synaps.io/incident/267587#d55f36b51ec1cc3368717850fda8873a9af52e8db0e1b688408465d5cf4358fd Maintenance completed https://status.synaps.io/incident/267587 Tue, 03 Oct 2023 09:30:00 -0000 https://status.synaps.io/incident/267587#d55f36b51ec1cc3368717850fda8873a9af52e8db0e1b688408465d5cf4358fd Maintenance completed https://status.synaps.io/incident/267587 Tue, 03 Oct 2023 08:30:00 -0000 https://status.synaps.io/incident/267587#338bb62f11ee74183492f48577e6ec3f215a62fd3bfa104bbff15835a5395e0d Manager and Verify is unavailable due to a general maintenance. https://status.synaps.io/incident/267587 Tue, 03 Oct 2023 08:30:00 -0000 https://status.synaps.io/incident/267587#338bb62f11ee74183492f48577e6ec3f215a62fd3bfa104bbff15835a5395e0d Manager and Verify is unavailable due to a general maintenance. https://status.synaps.io/incident/252763 Wed, 06 Sep 2023 08:30:00 -0000 https://status.synaps.io/incident/252763#9e673f376cf2ee2438d635d1911a9afd75c75eceea565438c507969d66924d0c Maintenance completed https://status.synaps.io/incident/252763 Wed, 06 Sep 2023 08:30:00 -0000 https://status.synaps.io/incident/252763#9e673f376cf2ee2438d635d1911a9afd75c75eceea565438c507969d66924d0c Maintenance completed https://status.synaps.io/incident/252763 Wed, 06 Sep 2023 07:30:00 -0000 https://status.synaps.io/incident/252763#f2882034bf97625edb94f1a5dec8b63d404d809326857e0f401db9fa390c4ebc Routine infrastructure upgrade to enhance developer experience. Services should still be accessible during the maintenance https://status.synaps.io/incident/252763 Wed, 06 Sep 2023 07:30:00 -0000 https://status.synaps.io/incident/252763#f2882034bf97625edb94f1a5dec8b63d404d809326857e0f401db9fa390c4ebc Routine infrastructure upgrade to enhance developer experience. Services should still be accessible during the maintenance